In the past I’ve done a lot of work on customer communications: vital customer touchpoints such as customer letters, forms, statements, bills, policy renewals. I designed many documents and worked with marketing, branding, and CRM teams to create: statement design, language branding, multi-channel communications and customer experience auditing. Our team won acclaim for these communications due to their impact on customer retention and effectiveness. (Yes that’s Joan Collins! with our client at one2one)